Frequently Asked Questions

What is your refund and return policy?:
Return info

How do I care for my ceramics?
Care info here

How long will it take for my order to arrive?:
Most of my items are in stock. I usually ship orders out same or next day. Made-to-order items ship out as quickly as I can make them — I say approximately 4 weeks to be safe. You will receive notification with a tracking number when your order ships. All my items are wrapped very well to avoid damage, and all of my items are insured. 

Can I place a private custom order?:
Sure! Contact me with any ideas you have, and I will let you know if it's something I can do, and how long it will take.

Can I place a wholesale order?:
I wholesale my pieces to a select number of online and brick and mortar shops. You can submit a wholesale request here: 
 

Where do you ship?
Modern Mud ceramics ships worldwide! 

Will my items ship safely?
Yes. All orders are carefully packaged to ensure safe delivery to you, and all items are insured. 

Are there additional fees for International orders?
This depends on your country's customs policies. Please review your local importing fees and taxes to avoid any surprises.